Studio Policies & Terms of Service  – StretchOn Space

1. General Provisions

Welcome to Stretch On Space (STRETCHON LLC). We take pride in offering unique training sessions that help unlock physical potential, improve flexibility, and enhance overall health. To ensure a comfortable and safe environment for all clients, we have developed the following policies and rules. Please review them carefully before participating in any sessions.

• Service Purpose: Services and memberships at Stretch On Space are for personal use only and cannot be transferred to third parties.
• Compliance with Rules: All clients are required to adhere to studio policies and show respect to other participants and staff.
• Policy Updates: Stretch On Space reserves the right to amend these policies at any time. All changes take effect upon publication.

2. Services and Payment

• Types of Services: We offer single sessions, training packages, memberships, and workshops.
• Payment: Payment for services must be made in advance. All payments are non-refundable unless otherwise stated in our policy.
• Class Cancellations: Class bookings can be canceled no later than 12 hours before the session begins. Failure to cancel on time will result in the session being marked as used.

3. Refund Policy

• Event Refunds: Refunds for events are only available if requested at least 30 days before the event start date. All refunds may be subject to an administrative fee.
• Merchandise Refunds: Merchandise purchased from the studio boutique can be returned within 14 days with a receipt and original packaging. Used items are non-refundable.

4. Membership Freezes and Transfers

• Reasons for Freezing Memberships: Memberships may be frozen for medical reasons or prolonged absences.
• Freezing Period: The maximum freeze period for a membership is three months. Administrative fees may apply for freezing memberships.

5. Late Cancellations and No-Shows

• Late Cancellations: Canceling a session less than 8 hours before it begins will incur a $100 fee for private training or $40 for group classes.
• No-Shows: Clients who miss a session without prior notice will be charged the full session fee, or the session will be marked as used.

6. Policies for Minors

• Age Restrictions: Individuals under 16 may participate only with parental accompaniment or written consent.
• Special Programs: Dedicated programs are available for children and teenagers.

7. Use of Facilities

• Rules Compliance: Clients must use studio equipment and facilities as instructed.
• Cleanliness and Order: Ensure all equipment is returned to its original state after use. Please use provided sanitizing materials.
• Responsibility: Stretch On Space is not responsible for personal belongings left at the studio.

8. Photo and Video Recording

• Consent to Recording: By attending sessions, clients automatically consent to photo and video recording.
• Use of Materials: Stretch On Space reserves the right to use photo and video materials featuring clients for marketing purposes.
• Opt-Out Option: Clients who do not wish to be recorded must notify the studio in writing before the session or event.

9. Safety and Health

• Client Responsibility: Consult a doctor before starting sessions, especially if you have chronic conditions or medical contraindications.
• Staff Instructions: Follow all trainer instructions to ensure your safety.

10. Data Privacy

• Data Protection: Stretch On Space takes all necessary measures to protect client data.
• Use of Data: Client data is used solely for service provision and is not shared with third parties.

11. Schedule Changes

• Studio Rights: Stretch On Space reserves the right to modify the session schedule.
• Client Notification: Clients will be notified of any changes in advance, and refunds for canceled sessions will be provided if necessary.

12. Conclusion

Stretch On Space is dedicated to creating a safe, comfortable, and productive environment for all clients. Adherence to these policies ensures mutual respect, protection, and the high quality of services provided.

By purchasing any membership or services at Stretch On Space, you confirm your agreement to these policies. We thank you for choosing our studio and look forward to a long and successful partnership.

If you have any questions or require additional information, please contact us via email or phone as listed on our website.